Travel Specialist: Wanda James
Company: TMari’s Travel

 

1. Role of TMari’s Travel
TMari’s Travel acts solely as an intermediary between clients and travel suppliers (airlines, hotels, cruise lines, tour operators, etc.). TMari’s Travel does not own, operate, or control any of these suppliers and is not responsible for their acts, errors, or omissions.

2. Client Responsibility
Clients are responsible for providing accurate information (names as shown on passports, dates of birth, travel preferences, payment information, etc.). TMari’s Travel is not liable for costs resulting from incorrect or incomplete information provided by the client.

3. Payments & Deposits

Deposits are non-refundable unless specifically stated otherwise by the supplier.

Final payment deadlines are determined by the supplier. Failure to pay by the deadline may result in cancellation and forfeiture of funds already paid.

TMari’s Travel is not responsible for any increase in rates due to late payment.

4. Cancellations & Refunds

All cancellations must be submitted in writing.

Refunds, if applicable, are subject to the terms and conditions of the supplier. TMari’s Travel does not guarantee refunds.

Service fees charged by TMari’s Travel are non-refundable under all circumstances.

5. Changes & Revisions
Any changes (dates, names, destinations, upgrades, etc.) are subject to supplier rules, availability, and change fees. TMari’s Travel may charge an additional administrative fee for processing such changes.

6. Travel Insurance
TMari’s Travel strongly recommends purchasing travel insurance to cover unexpected events such as trip cancellations, medical emergencies, baggage loss, or travel delays. Declining insurance means the client accepts full responsibility for all associated risks and losses.

7. Passports, Visas & Entry Requirements

Clients are solely responsible for obtaining and maintaining valid passports, visas, vaccinations, and other required travel documents.

TMari’s Travel is not liable for denial of entry, fines, delays, or additional costs due to non-compliance with government regulations.

8. Supplier Terms & Conditions
All bookings are subject to the terms and conditions of the travel supplier. In some cases, suppliers may impose additional fees, such as resort charges, destination taxes, or other in-destination costs. TMari’s Travel will make every effort to notify clients of such charges when disclosed by the supplier; however, it remains the client’s sole responsibility to carefully review the supplier’s terms and conditions to confirm whether any additional fees may apply.

9. Travel Risks
Travel may involve risks such as illness, injury, political instability, or natural disasters. TMari’s Travel is not liable for personal injury, property damage, or other losses caused by circumstances beyond its control.

10. Force Majeure
TMari’s Travel is not responsible for delays, cancellations, or losses caused by events outside of its control (e.g., weather, strikes, terrorism, pandemics, natural disasters, government actions).

11. Agency Fees
TMari’s Travel may charge additional fees for research, itinerary design, changes, cancellations, or after-hours service. These fees are separate from supplier costs and are non-refundable.

12. Communication & Documentation

All confirmations, invoices, and documents will be sent electronically unless requested otherwise.

Clients must review all documents promptly and notify TMari’s Travel of errors within 24 hours of receipt.

13. Liability Disclaimer
TMari’s Travel shall not be liable for any injury, damage, loss, accident, delay, or irregularity arising from acts of God, acts of suppliers, or any third parties not directly under its control.

14. Client Acknowledgement
By booking with TMari’s Travel, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions

 

TMari's Travel Privacy Policy

Introduction and Scope

TMari's Travel ("TMari's Travel," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, communicate with us, or use our travel planning and booking services.

This Privacy Policy applies to all clients, prospective clients, website visitors, and individuals who interact with TMari's Travel through any channel, including our website, email, telephone, social media platforms, online forms, and booking systems.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Types of Data Collected

Personal Information

We may collect personal information including:

• Full name
• Date of birth
• Mailing address
• Email address
• Telephone number
• Emergency contact information
• Nationality and citizenship information

Travel-Specific Information

To arrange travel services, we may collect:

• Passport information
• Government-issued identification details
• Known Traveler Number, Global Entry, TSA PreCheck®, or similar travel program information
• Visa and immigration-related information
• Travel itineraries and preferences
• Frequent flyer and loyalty program numbers
• Special assistance requests
• Dietary requirements and food preferences
• Accessibility requirements
• Travel companion information

Financial Information

For payment processing and travel bookings, we may collect:

• Credit card or debit card information
• Billing address
• Payment authorization forms
• Transaction history
• Refund and payment records

Sensitive Information

In limited circumstances and only when necessary to facilitate travel arrangements, we may collect sensitive information such as:

• Health-related information relevant to travel accommodations
• Mobility or accessibility needs
• Medical dietary restrictions
• Insurance claim-related information

We request only the information reasonably necessary to provide the services you request.

Methods of Collection

We may collect information through:

Information You Provide Directly

• Booking forms
• Client information forms
• Travel consultation calls
• Email communications
• Text messages
• Website contact forms
• Customer surveys
• Social media interactions

Automated Collection

When you visit our website, we may automatically collect certain information through technologies such as:

• Cookies
• Website analytics tools
• Device identifiers
• Browser information
• IP addresses
• Website usage data

Information from Third Parties

We may receive information from:

• Travel suppliers
• Insurance providers
• Payment processors
• Loyalty program providers
• Referral partners
• Authorized travel companions acting on your behalf

Purpose of Processing

We use personal information for legitimate business purposes, including:

Travel Planning and Booking

• Reserving flights, hotels, cruises, tours, transportation, and other travel services
• Managing itineraries
• Providing travel documentation
• Facilitating special requests and accommodations
• Communicating travel updates

Customer Service

• Responding to inquiries
• Providing support before, during, and after travel
• Managing changes, cancellations, and refunds
• Resolving complaints or disputes

Marketing and Communications

With your consent where required, we may use your information to:

• Send newsletters
• Provide travel offers and promotions
• Share destination information
• Inform you about upcoming group trips and events
• Request feedback regarding our services

You may opt out of marketing communications at any time.

Legal and Business Requirements 

We may process information to:

• Comply with applicable laws and regulations
• Meet travel security requirements
• Prevent fraud and unauthorized transactions
• Maintain business records
• Enforce our terms and conditions

Data Sharing with Third Parties

To provide travel services, we may share your information with trusted third parties, including:

Travel Suppliers

• Airlines
• Cruise lines
• Hotels and resorts
• Tour operators
• Transportation providers
• Destination management companies

Travel Service Providers

• Travel insurance companies
• Global distribution systems
• Reservation platforms
• Payment processors
• Customer relationship management systems

Professional Service Providers

• Technology providers
• Website hosting companies
• Legal advisors
• Accountants
• Business consultants

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to lawful requests from government authorities
• Protect the rights, safety, and property of TMari's Travel, our clients, or others
• Prevent fraud or security threats

TMari's Travel does not sell personal information to third parties.

International Data Transfers

Travel services frequently require the transfer of personal information across international borders.

When you request international travel services, your information may be transmitted to travel suppliers, service providers, government agencies, immigration authorities, and other organizations located outside your country of residence.

Data protection laws in these destinations may differ from those in your home country. By requesting international travel arrangements, you acknowledge that such transfers may be necessary to provide the requested services.

Where appropriate, we take reasonable steps to ensure that transferred information receives appropriate protection.

Data Retention Periods

TMari's Travel retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, regulatory, and operational requirements.

When information is no longer needed, it is securely deleted, anonymized, or destroyed in accordance with our data retention practices.

Client Rights

Subject to applicable laws in VA, you may have the right to:

Access

Request information regarding the personal data we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information when retention is no longer necessary or legally required.

Restriction

Request that we limit certain uses of your information.

Data Portability

Request a copy of your information in a commonly used electronic format where applicable.

Marketing Opt-Out

Withdraw consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

Security Measures

TMari's Travel takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security practices may include:

• Secure payment processing systems
• Encrypted data transmission where appropriate
• Password-protected systems and accounts
• Restricted access to client information
• Staff training regarding privacy and confidentiality
• Regular monitoring of systems and security practices

While no system can guarantee absolute security, we strive to use commercially reasonable safeguards to protect your information.

You are responsible for maintaining the confidentiality of any account credentials and notifying us promptly of any suspected unauthorized activity.

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Policy Updates

TMari's Travel may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. The most current version will always be posted on our website and will become effective upon publication unless otherwise stated.

We encourage clients to review this Privacy Policy regularly to stay informed about how we protect personal information.